The operator even asked her if there is smoke in the room!!.

That dumb, how you're going to ask all those stupiod stupid questions.

its crazy how every 9/11 victim knew they were gonna die

oh my god...that operator is a dumbass bitch

Turn the lights off? That's her fucking answer to it being hot?Nice one genius, maybe turning the lights off will lower the temperature from 180 degrees to 175. Problem solved. Damn these 9-11 operators are shit burgers sometimes.

the operator does not know this girl had no chance of getting out. you say that only because you are 8 years ahead.

AMEN, I hate that "STAY CALM" they need to train them to say anything but stay calm that's such a dumb thing to say.

altho she finally had a speck of compassion in her voice the 911 operator knowing this girl had no chance of getting out had a lot of nerve telling someone about to DIE "dont get angry or yell at me " what a bitch AND she did ask stupid questions ie" so theres no smoke right?? She knew there was!! Those bloody operators need to infuse a little HUMANITY into their "tactics"

so sad

im so srry :( may God support every family thatwent thru a lost family memnber or loved one in thiz crisis

she finally got firemen but she could only reach 44/f where the bldg collapsed.

poor woman... i feel so bad and my heart is beating fast...

fuck the government i hate em they tell you to stay calm when ur gonna die :O comon i hate them bitches. R.I.P all those who actually lost their lives helping the people

Are you crazy AND illiterate? The caption says that your lunatic conspiracy theories will not be APPROVED. I.e., I moderate comments and I will not approve for publication any comment that deals in lunatic conspiracy theories. It doesn't say TOLERATED. I tolerate the theories just fine, I just don't publish them. You, on the other hand, seem to have a tolerance problem with Fox News and anyone who doesn't agree with your lunatic theories.

"lunatic conspiracy theories" will not be tolerated?you nazi fucking bastard,who believes that fox news is the holy prophet of god and can never lie

If I was in the wtc, I would've just called my family and laid on the floor. I sadly give up easily

oh my god that's so sad. It's chilling

As a 911 operator you have to stay detached from the emotion of the episode. She knew there was little hope for this woman and the rest on that floor and she did her best to keep her talking and thinking. Asking questions to the caller when they're that frantic is a way to keep them focused. They weren't stupid questions, it was an excellent tactic.

my uncle was on the 87th floor.this breaks my heart. and after this, i look at life so differently.r.i.p to all the victims and their familys

As professionals in the service both police and fire we are taught the exact things that this dispatcher had to do. You cannot tell people that they are about to die and that they are right to panic. In most cases people are safer if they calm down, slow their breathing and wait to be rescued. Most of the time, they Will be rescued. Just be respectful and remember to think about how we are trained, and what You would do in the same situation.FF Bauer GVFD